Refund policy

Return & Refund Policy

At SP Spices, we take great care to ensure that every product is properly packed and delivered to you in good condition.

Because our products are food items, we generally do not accept returns or exchanges once the product has been delivered, except in cases where the product is damaged, defective, incorrect, tampered with, or otherwise has a genuine quality issue.

Damaged or Incorrect Product

If you receive:

• A damaged package
• A tampered or opened package
• The wrong product
• A missing product
• A product with a genuine quality issue

please contact us within 48 hours of delivery.

Please provide:

• Your order number
• Clear photographs/videos of the package
• Photographs of the shipping label
• Photographs/videos showing the issue

Our team will review the complaint and, where appropriate, arrange a replacement or refund.

Refunds

If your refund is approved, the refund will be processed to the original payment method used for the order.

The time taken for the refund to appear in your account may depend on your bank or payment provider.

Non-Returnable Items

For food safety and hygiene reasons, opened or used food products cannot normally be returned.

We cannot accept returns because of:

• Change of mind
• Personal taste preference
• Incorrect product selection by the customer
• Improper storage after delivery
• Product opened or used by the customer

Order Cancellation

Cancellation requests should be made as soon as possible after placing an order. Once an order has been processed or shipped, cancellation may no longer be possible.

For any return or refund assistance:

Email: spenderprises225@gmail.com
Phone: +91 9187678517